Unfortunately, Russian players are restricted per terms and conditions
But you have to admit that Russia or any other restricted countries name weren't mentioned directly in your terms when 'brAcckii' account was blocked.
As the responsible company, Jackbit Casino lets you withdraw the deposited + winning funds, so now you can request a withdrawal to take your money
According to the rules, in a similar situation, only deposited funds have to be refunded but as you had some inconvenience we are letting you make a full withdrawal
It was a very good gesture from your team to allow the user to withdraw his winnings beside the deposit. You had to do it for the transparency. Because there was lack of information in the terms. However, you have the proper rights now to forfeit the winnings if anyone plays on your casino despite being a resident of those restricted countries. Jackbit team should add a proper geoblocking system now.
Dear Mahdirakib,
Russian players were always restricted per casino terms and conditions
The member wasn't using Russian IP
When he sent the KYC documents to the casino it was detected that the member was a Russian citizen, therefore according to the terms we gave back the deposited funds
As a kind gesture, we gave winning funds as well to the member
We hope, now everything is clear