Though I agree that [as I said previously] if OP's KYC shown signs of duress or perhaps even domestic abuse, what they should do is notify the authorities instead of confiscating fund, I won't jump too fast to a conclusion before understanding every side. Perhaps, if the situation BC tried to bring to our awareness involved OP being in a situation where she is clearly "unfit" for a KYC or being forced, like [at an extreme] being held at gun point, or pushed and forced to sit in front of the camera, perhaps they were concerned that the real operator of the user ID #23428479 is someone who tried to bypass account restriction by borrowing her ID, and upon the request of KYC, understanding that their picture won't match her ID, forced her to take her picture.
This is why I ask her what was her situation during that KYC that could trigger BC to classify it as under duress. If it's a mere sweating etc, then it's probably a misunderstanding and an overreaction from BC.
I know you’re trying to help, but this is a clear case of thievery by BC Games. If they had concerns about the OP's KYC, a simple video call with the OP would have resolved that. They suspect abuse, they have the OP’s details and address from their documents, and have not reported it to the police, but they've happily decided to keep the money for themselves. Let's not pretend this is something else; it's a clear case of theft and it's shady as hell.