would you mind sharing evidence like screenshots of your conversation with their support on the chat or emails to back up your claims? I am asking for evidence not because I think you are lying but because it'll help add more context to your post and help people understand the whole picture of the issue you are experiencing.
you can follow the scam format below to properly layout your complaint.
Scam Report Format
[b][color=black]What happened:: [/color][/b]
[b][color=black]Scammers Profile Link: [/color][/b]
[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]