What?
There is no "help/responsible-gambling-policy"... Besides that the link do not matters, the link is only a link. Contact their support and ask where can you read the Responsible Gaming Policy as I did and they will tell you the same "help/responsible-gambling".
So help/responsible-gambling is their responsible gaming policy - the page that they updated recently.
Is it not? Please tell me how. It came to their awareness about your addiction by the end of February, of which they promptly tried to do an intervention.
End of february isn't 3rd March, is it?
It can only be used to, as well as intended for, helping you with your life, regardless of how much USD 500 instrinsically worth to you.
I would be ok to that.
because they noticed you're still using your account to gamble
They never told that the $500 would be needed to be played or wtv. As they confirmed, the communication wasn't the best from neither side.
The Responsible-Gaming-Policy is explained on the earlier part of this post. As for CIL, you can try
helpdesk@curacaolicensing.com as suggested by CasinoGuru.
I tried, still no answers from that address so far.