It seems their support representative is absent from the forum :\ convenient... or not.

I don't believe they would let him withdraw 14x without a valid KYC... just me saying.
Props to the BC Support for telling the "truth" and for the originality of it.

They could say the OP had multi accounts... or cheated... but it wasn't the case this time.

I also would like to know what ToS was violated and see some evidences from it. I suggest gathering all the pending claims of BC.Game, create a scam signature for it and contract a lawyer to fight it.
unbelievable...