Thanks for your advice guys.

I have sent the following email to Blockchain:



Hi Mike,

As you can imagine, I’m very frustrated about not being able to gain access to my wallet as this represents a significant amount of money to me.

As I have the following information:

Set up e-mail address
Confirmation email from Blockchian.com for set up
Wallet ID
Password
17 word mnemonic code (17 as it was set up in 2014)

This should be all the information I need and the apparent change in email address is out of my control.


The email address isn't involved in encryption as the "wallet.aes.json" file on your server can exclusively be decrypted by the password.

I am seeking advice on a crypto forum. Blockchain.com has reverted email addresses for forum members and this what I am asking for you to do.


Please could you help me to gain access to my wallet by reverting the email to the original set up email.

Your records should show this and I can provide proof as I have emails from blockchain.com to this email address.


Many Thanks,