Hey guys, so recently I withdrew 3.17 ETH on rollbit in January, they asked me to complete KYC and so I did, they took my personal information and it has been more than 2 months that they haven't released my money, whenever I message support all they is this: "Hey there!
Apologies for the inconvenience. We awaiting a colleague here to have a look. The ETA may vary depending on workload.
We will update you as soon as we have further information to share. Thank you for your patience!"
My feedback for rollbit: It is easy to deposit (they like taking your money)
It is so difficult to withdraw.
Whenever I withdraw money on rollbit there is always some kind of a problem and the waiting time is super high.
I suggest not using the website for gambling.
A
s of your problem Op, try to contact them and ask what's the main reason behind this issues cause they don't do this if your account was not being suspected or violate their rules and regulations. Anyways op you can provide the evidence such us screenshot in order to get some attention to the team and then once you got their reply you can ask them why is that happen. but as of now you can't do anything, you must wait and hope that you can get your money back.