Hey guys, so recently I withdrew 3.17 ETH on rollbit in January, they asked me to complete KYC and so I did, they took my personal information and it has been more than 2 months that they haven't released my money, whenever I message support all they is this: "Hey there!
Apologies for the inconvenience. We awaiting a colleague here to have a look. The ETA may vary depending on workload.
We will update you as soon as we have further information to share. Thank you for your patience!"
My feedback for rollbit: It is easy to deposit (they like taking your money)
It is so difficult to withdraw.
Whenever I withdraw money on rollbit there is always some kind of a problem and the waiting time is super high.
I suggest not using the website for gambling.
Sorry to ask, because with this your explanation, it seems you're appearing here to be innocent and what first transpired between the two of you all started with them requesting for your kyc information's, how sure are you that this has been completely satisfied and verified, they may be insisting on something else in which you are not telling us right now, at least we are only hearing the whole show from your end, rollbit has a good reputation and there's no point they can use in holding down your fund, try to identify the reason why you cant make the withdrawal, i suspect if you have not broken one of their rules.