If I may clarify, by "contention", you mean I am being contentious by proposing the possible scenario of Blo and Joana? How, if I may ask? You don't agree that BC made a good call freezing the account if that's what really happens?
No, I'm not concerned about that because it's entirely false. You can confirm this by reaching out to this forum administrators and checking our authentications or wtv.
My point was regarding the heated argument in this thread, which isn't contributing constructively to the topic.
I believe they could, asked to repeat the KYC. There are instances where when photos [though it's not the selfie photos, but I think it also happened in many occasions] are unfavorable, like blurry or accidentally covered, the casino asked for them to re-submit the photo in a more clear details.
Apologies for the confusion. What I meant was, the "kidnapper/captor" is requesting the "slave" to take new photos until they achieve a satisfactory one. Is that task too challenging? Keep in mind, we're talking about a photo, not a live stream on platforms like Twitch. How can the "captor" make such a mistake as to include a knife or weapon in the photo?
It's BC.Game Support's turn to respond to this. I've already granted permission several days ago for the KYC photo to be sent to both you and me if necessary. I don't comprehend why it's taking them so long to address inquiries here or provide that evidence.
If you can help us understand how and why did BC conclude your KYC picture as "under duress", we might be able to get to the bottom of the situation, whether it is a clear sign, agreeable to a point, that the person performing KYC is unfit to verify their identity, or is it a biased situation where the staff performing KYC-check get overreactive and misread the dazed look as a completely different situation.
Only they have the answer to this; for me, it's just a regular photo.
So, again, I ask, can you describe, in a not-too-descriptive manner, your situation when you took your selfie for KYC? What could possibly triggers BC to think you're under duress? Were it simply because you're get over-excited and have a crazy-looking eyes, you got nervous and sweats a lot?
This matter should be directed to BC.Game. As for me, there's nothing relevant to comment on regarding this photo. It's up to them to present the photo and clarify any issues with it, not me.
Please rephrase, I don't think I fully understand the part I mark in underline.
I was referring to the possibility that the "kidnapper" had complete control over the photo to be sent for KYC. So, if there was anything questionable about it, it would likely have been corrected before sending the photo, in my opinion. This is a practice observed on Dexter TV show, so I assume that individual would follow suit.
I believe that's completely up to BC, to answer the previous questions, with mine included. All I can do is asking questions, proposing a solution, offering a possible scenario and educated guess, the decision to an action, as always, much like every other cases I've attended, is up to the casinos and their representative. But I believe the pace of you clarifying the situation will help.
Could you kindly pose some questions to BC publicly as well? Otherwise, it appears somewhat biased from my perspective.