Hello, OP!
For faster and easier communication with willing forum users, please provide a screenshot of your conversation with the alleged representative you have contacted in Rollbit. Also, have you also tried communicating with the CS here in this forum? This is their
ANN THREAD and you can contact the CS there.
Also, be reminded that the amount you have pending is something that Rollbit would not want to risk their entire reputation. They have built their gambling empire due to the positive feedback that came from its users. I am very confident that your issue would be addressed and answers would be given.
To reiterate, please attach any screenshot of your alleged conversation with them including all the necessary dates, etc. for faster and easier communication.
Good luck, OP.
the Rollbit representative has already posted in this thread and if the OP is quick to respond to what the Rollbit representative asked him in this thread, then I think the dust problem will be resolved very quickly, and it is a sad situation he is going through. but from what I see, we don't constantly see cases of this type happening on Rollbit, which suggests that the op case is an isolated case, something must have created this whole problem, but I also hope that Rollbit takes a good look at how its support works, because if Rollbit support were very quick and efficient in resolving the problem then this problem would not have taken long to resolve
op also took a long time to post on this forum about this problem, probably if op had come to this forum much earlier and reported this problem, then he would have already seen the problem being resolved a long time ago. Anyway, now I hope that you will provide your data to the Rollbit representative here in this forum and this problem will be resolved and he will post in this thread confirming if the problem has been resolved