My account is closed since November. I'm waiting for their invite through email to meet them. It will be dragged weeks or months... you will see.
Why only now they "offer" this solution? Why did I need to create a thread here? why not answering emails or chat? why keeping it silently 5 months?
Why did I need to wait 5 months for this? Explain it.
They gets pressured by you and anyone else, that's why they choose to handle the case instead of being silent/ignore it. I understand you want them to tell the actual reason why they did it to you, but I guess they won't give it because other people will try to abuse it i.e. double edged sword. Just like in other casinos, most of them won't give the actual reason.
It's better for you to follow what they ask, you might get your coins.