:'(I have done my first payment through the virtual card and the payment was declined from the merchant but the amount was deducted from my wallet, i contacted the support several times but not helpful at all they stopped replying and they dont have phone number no emails no office and finally i got scammed in 3318$ usd
Why do you deposit a large amount there? Even though I don't have an issue with them, I don't make any big deposits there. For example, if I need to buy Facebook subscriptions, I just leave $20 there so I won't have a monthly subscription issue. When I need to buy Telegram subscriptions, I make deposits just for what I need. It's easy to make deposits there since they can be paid by Binance Pay. Try to contact their chat support, and I hope you will get back your funds. I remember when my Facebook subscriptions were denied by Facebook after 48 hours. They refunded to the same card, and the full amount was credited to RedotPay. So check your transaction status and contact support.