Got it, but it is irrelevant since all my bets were legit and clean.
I'm still waiting for BC Support... what a disgrace.
Actually... the bets were not legit and clean, according to
this post, and that the one made the ruling --at least the way I understand it-- was their sportsbook provider. Namely, the one conducting the investigation was the sportsbook provider and they are complying to the findings made by the sportsbook provider.