The fact here is that there is no "responsible gambling policy". The responsible gambling on that page is a guide, and they are not liable for the misunderstanding you experienced, as I addressed lengthly above, of which you choose to ignore, because if you address it, you'll have to admit that your claim is invalid [much like the patient in my real-life-experience can't argue to the insurance company that what she had in her hand is not a triglyceride result but a trigesid, since the nurse gave it to her when she asked for "trigesid" result without correcting her]