Thanks, I sent them another message. I don't see what is the advantage of creating another complaint in another platform. If they could help, maybe they would help here.
In my opinion it is a bit of disrespect not providing the bet history neither giving any further info about my case. Tomorrow I'll create a CG case then if I don't hear from them.
If they do not allow messages from newbie, your PM will just bumped off. I'll try to notify them [in case I am right and they prefer to not accept messages from newbie], once you made your complaint on CG. As for how will it be different from creating another complaint on another plaform and the advantage of it, I've outlined on five posts above this one, on post
#40.