I'm keep waiting for a meeting invite.
Based on our private message confirmation yesterday, we scheduled a video call for today and provided the available time slots. I sent you a PM a few hours ago with the details of the time and link. The scheduled video call has begun, but we haven't seen you online yet. To ensure you haven't missed my previous message, we both have availability in the next 4 to 6 hours, and you can join the call at any time.
To be fair, Does this user really have a questionable activity about her winnings that makes you investigate and hold her fund for this long period of time? I’m not questioning your integrity but I’m curious on what is the real reason for flagging his account after winning that amount?
This issue seems like being prolonged due to the KYC which shouldn’t be not the main focus of holding his funds if he play the game in fair way without any evidence from you of malicious practice. Because it looks like winning in your casino a jackpot will cause a delay a withdrawal if you can’t provide a valid reason for the investigation aside from the winning amount.