I'm unsure how to respond to your inquiry about 'Under threat of what?' since it was just a regular photo, and no explanation has been provided thus far.
My KYC process has been completed, including both levels, and my account has already been verified.


No, that is not the case at all.

While I haven't yet escalated my case to Curacao, I've been in touch with Mr. Roelof on the advice of another user (thanks for that). Currently, I intend to follow his recommendations, which involve receiving official communication from BC via email, as this is the official method of communication recognized in court. Additionally, I plan to record the video call to serve as evidence in court if necessary.

My primary goal remains to resolve my complaint as quickly as possible. However, after enduring over five months of waiting, my approach has shifted to one of caution and deliberation rather than immediate action.