All I'm asking is that BC.Game sends me a formal email asking for a video call to confirm my KYC via email - as this is the official form of contact.

I have not initiated any legal proceedings - for now I have only asked for advice. They're making a big mess, maybe it's my fault for not explaining myself well.
I have all interactions with BC.Game documented, if there is a requirement for video confirmation from me, I ask that you do it through the official channel and not through private messages on this forum.

Furthermore, and nevertheless, (once again) I would like to hear from BC.Game Support why they needed more than 5 months to finally propose this step to me.