I will not disclose our strategies, and I am not obligated to do so, especially in the event of legal proceedings.
My account has been closed for five months, and I have requested evidence or an explanation for the closure more than ten times during this period. Why does this matter?
I reached out to the lawyer when this issue first arose; this is not a recent thing.
Once again, BC did not request any extra documents, KYC, or a video call during those five months - their position always was to hide and spam the same answer. Do you understand? They were absent, and all I received were repeated emails similar to the one I previously shared.
So, in your view, does BC.Game reserve the right to freeze an account for as long as they wish?
holydarness how can I proof this forum user is a legal representative of casino in court? wouldn't it be easier receving an official email?Please clarify that to me, because I don't see anything in their contacts or wtv regarding to this forum.
What does your lawyer say about the agreement you entered where you acknowledge that they may request identification whenever they want and lock your account if they believe you're supplying false information? In this case, I think the "false information" come in form of having someone that is not you to perform KYC, perhaps add the fact that you didn't attend to their attempt to clear the issue, given they even already gave another chance by keeping the line open for hours.
They can lock an account but 5 months is not reasonable - without any update, is it?
Did they attend to any of my contacts? I'm the one who told I would be ready at any time. I would wake up if needed - my only request is to send me that invitation from email.