Complete scum website. I asked to close my account immediately, was told I must wait four days, and that was the only way to close my account. Obviously lost a stack to them like an idiot afterwards. Point stand that this is a scumbag way to operate. Avoid everyone.
The mistake lies on both sides here. The site messed up by not closing your account immediately while you messed up by not controlling your addiction. Seems like they don't have a proper self-exclusion system in place.
What's the reason for asking to close your account? Isn't it possible for you to just withdraw all your funds if you don't want to gamble anymore? And you blame to them you lose your money because you probably got tempted to bet?
It's pretty clear that he is a gambling addict which is why his anger seems justified in this case.