It's a crappy service with high fees but they are still offering one of the few reliable cards for some zones, like the EU.
That's BS. I remember I was having issues with their card/account all the time. Missing deposits, cards not working, mysterious exchange rates and fees etc etc etc... neverending drama. When I thought it just can't get any worse, they closed my account for no reason. Out of all the cards I used: Bitpay, Payoneer, Revolut, Skrill, Coinbase, Binance and many others Wirex is absolutely the WORST one!