Following a detailed review of the complaint and subsequent video KYC verification, we have concluded that the individual presenting the complaint lacks direct knowledge and familiarity with our platform and its various features. During the verification process, it was evident that the respondent relied on assistance to answer basic questions related to gameplay, VIP levels, cashback schedules, and site-specific terminologies.

Key observations include:
- Uncertainty and inconsistency in identifying game types and features, with reliance on external prompts to answer questions about the platform's games and VIP levels.
- Lack of knowledge concerning transactional details, such as recharge icons and cashback timing, further indicating unfamiliarity with the platform's operational aspects.
- Dependence on a secondary individual for information, who appeared to have direct knowledge of the account and its activities.

Based on these findings, we have reasons to believe that the person presenting the complaint is not the genuine player or account holder but was attempting to represent the account without adequate knowledge or authority. This conclusion is reinforced by the need for external prompting and the incorrect responses to standard operational queries of our platform.

We take matters of account security and representation very seriously and must ensure that all activities and complaints are genuinely and accurately presented by the actual account holders. Therefore, we cannot proceed with the claims or requests made in this complaint as it fails to meet our verification standards.