Did you still see any threat signals? I believe that was the reason why it was stopped.
The account freezing due to threat signals, or "under duress" according to their term, as previously and repetitively being mentioned, is a concern that the person conducting the KYC [with current info from recent development] is the mother, against her will, to facilitate the son's [or someone else's] attempt to multi-acc abuse. Which kinda proven by the video call, as she has zero clue of her own account
There isn't much more to add. Next time you should add a translator so it would be better for both sides.
If you aren't paying the winnings it will be resolved in other levels.
Casinos are most likely uses someone who speak the language of the user to conduct their video KYC. There was an instance where a video verification needed to be scheduled for days because the user speak a language that's only one staff speak of. Just to give you a better picture the length a casino take to facilitate and validate a video verification.
Yes, maybe the one speak to you uses English [I'm asking BC's confirmation below] but we can almost certain that a staff speaking the language is present during the session, to help with difficulties and/or to simply verify if there's a foul play being involved during the KYC verification, much like what happened to your session.
BC.Game Support, is the language being used is OP's local language or English? I assume correctly that your staff speaking the language of OP is present? And they can vouch from his understanding of the dialog happened between OP and her... son is simply not translating her what's being asked, but rather prompting her to answer things and guided het to answer about details that's heavily related to the account?