I had a problem and it has been resolved after submitting my documents. I don't know what trigger it also but probably I am exception but generally if you expect all users to KYC, I don't think the casino will manage to have a lot of wager volume in my opinion
Good that your case is settled now. All users are definitely not expected to submit KYC, I am personally not a fan of KYC, but it us what you sign up for when you agree to the terms of service.
I hope you enjoy playing going forward.
- Jay -
KYC is required if the user has reached the withdrawal threshold and shuffle.com does not explain what the threshold amount, generally when withdrawals reach $2000 to $10000 and this is normal for every casino that has a license because this is a global rule. I already have an account here and just requested a $100 withdrawal a few days ago without any problems even though my account is without KYC it's just that withdrawals are not instant, it takes around 2-5 minutes to process, not bad.
Actually I created an account since 2023 but never played it but because I heard about the SHFL airdrop then I tried to activate it yeah I'm waiting for the airdrop for the 2nd session. Apart from that, we just found out that we can activate local currency in the game well, usually a casino like this would be on my play list and my account just reached Wood level.