OP, don't want to disappoint you, but issues with Freebitco.in support is getting common and there is no lifehack how to get answer from them. Only known options is their email address and TheQuin on Bitcointalk and then wait for answer. I only wish you patience.

This account isn't operated by Freebitco.in staff, it is used by PR agency that they hired. Pointless to write to this aacount.