Response time doesn't matter on AG because after time is up they can comment at any time to refresh the clock " reopen " and AG will still honor the complaint as active. AG is pretty much a forum and a lot of their casino rankings are obviously sponsored. I've talked with AG customer service to see what the problem here is with their claim of casino response times and things of that sort like stake running out the clock and giving the same generated response to every complaint ( very weird ) and they just hit me with the " we just want to see you receive your funds back " and the only real way for a complaint to go un resolved is making a case to gaming authority and proving AG with all the information from gaming. I really don't understand where they get their rankings from... Hell even recently via email a customer service rep for AG told me " It is on you not to play off your funds until the issue is resolved." On a suspended account. That has no option of any of that. After asking for them to be a 3rd party verifier on my identification...
Anyway after 2 months and all the run around. ( I'm guessing for "integrity" reasons) Finally getting the real answer here after the news broke about betting investigation. My bet in question was a Jontay Porter prop bet that has since surfaced that there is a real investigation conducted by the NBA. Don't know why the weird games played by stake with the verification thing maybe just a thing to keep me happy.. and why it took 2 months for the article to finally surface but here we are. Will expect once these investigations are over my funds released thankfully.
To many people win it becomes an investigation, to many people lose with obvious referee interference and its just another tough day for gamblers...
I am sorry for being a little bit unclear about response time and probably caused you some confusion. I was talking about and advising you to stop making rather pointless post, because when I think when you made a new post on your complaint page, their timer gets resetted to full. So, when they previously only have 24 hours left to respond, by you "bumping" the thread with your post, it goes back to (IIRC) 90 hours, effectively dragging the case by giving them more time to delay an answer.
As for the AG will just reset a timer, yes they usually will give another chance for casino [and player] to give their response once the timer runs out, but they'll only give it once or twice instead of repetitively. And, still related to above, bumping the thread with a post before the ball goes into your court will just give them an even longer response time.
Now, regarding them being paid [sponsored], it's been brought numerous times by many complainants, how arbitrators at the very least should be supporting the casinos on their platform, given they donned the casino's referral link. But it's also been repetitively explained here, as well as on their FAQs page, the profit gained from referral link was used to help with the operation cost. Mind that arbitrators [much like us here] are not getting paid to mediate a case.
Actually its quite opposite. They are given as many responses and times to run out. Again pretty unprofessional to be going back and forth on a complaint sight when they have a direct contact to me as a client.
Here is todays response from AG in regards to stake running out the time on numerous occasions.
"While we understand your frustration and agree that the process is going on too long, with the casino not responding immediately to your post, the casino is still working on your case and is giving you detailed explanations of the process.
The avg response is calculated on a large number of cases and is updated periodically."