There are two types of chats on Zenland. Direct and contract chat.

Direct chat rooms can be created between users by opening the Chat page and entering their wallet address or username in the search field. Direct chats are intended for users to talk and discuss their deal before creating a contract. Regular users cannot create direct chat rooms with agents, or vice versa. Direct chats were implemented after a suggestion of a Bitcointalk user.

Contract chats are automatically created between the parties when a new contract is created and are intended for storing the updates and details of a particular case in one place. Besides messages sent by contract parties, contract chats also automatically save and display all contract actions taken by either side. You can learn more about contract chats here.

Agents can only access contract chats only if they are invited to arbitrate them. Agents can see the details of all contracts they are assigned to, but cannot read the contract chat or see the contract status unless they are invited to arbitrate.