sorry for no updates. been managing all complaints. i uploaded the pdf last week. it was denied because “they couldn’t access it” despite the file name being “password is xxxxxxxx” i cannot remove the password as this is how the bank issues the document to all clients no exceptions due to compliance and security regulations.
anyone have any idea what else to do? i thought title was clear enough being “password is xxxxxxx”
Remove the password protection prior to uploading it to them, perhaps? Follow this
tutorial from adobe if you're not familiar with it. Alternatively [though I think it'll raise more issue and allow them to reject the data because it's been through an image processor] open them through Photoshop and re-publish it in PDF. I believe it will remove the password protection, as well? Just... try number one first.
seems kind of counterproductive for the case…password was clearly in title. this is absolutely absurd.