Thank you for your patience and for bringing your concerns to our attention. We understand your frustration and want to provide some clarity on our process and actions.

Investigation and Response Time:
The time taken to respond was due to our thorough manual review of the activities associated with your account and the linked account. We take allegations of unfair play seriously and invest significant effort to ensure our investigations are comprehensive and fair.

Privacy and Evidence:
While we have substantial evidence to support the decision, including irregularities in login patterns, gameplay, and transaction behaviors, our policy is to maintain the privacy and security of all our users. Therefore, we do not disclose specific evidence publicly. This is to protect user data and the integrity of our investigative processes.

Commitment to Fair Play:
Our primary goal is to provide a safe, fair, and enjoyable gaming environment. Decisions to close accounts are never made lightly and are based on a comprehensive review of all available data.

We understand that you may not agree with our decision, but please be assured it was made following a detailed and fair investigation process. Our actions are aimed at protecting the integrity of the gaming experience for all our users.

We are committed to continuous improvement and take your feedback seriously as part of this commitment. Thank you for your understanding, and we wish you the best in your future gaming endeavors.

Best regards,