In the past they’ve said FreeBitco.in is a 2 person operation with some assistance in marketing and coding. ~snip~
We get some help from a PR consultancy for the marketing, social media etc. and a friend of wetsuit's who helps out with the HTML coding and page design. Other than that it's just the 2 of us.
It sounds a bit incredible that everything is organized by only 2 people with a little help from the side, and that they did not decide to invest in quality customer support. It is obvious that money is not a problem, so I wonder why they allow themselves to have things like this happen to them, which bring them nothing but bad promotion.