If your problem is not solved, and you do not get an answer, maybe it is because there is no reason to answer to you?
Maybe... But the 'maybe' also implies there is a probability he deserved to be replied. So, the 'perhaps' factor arouses a lot of doubts among members of this community, because in the end, all we have is a 'may be', speculations of what is going on, but no assurances. That is why support of every services should be assertive, attentive, technical on their replies and why not, humble and polite as well, when replying to their customers?
You can claim whatever you want, in the end you are not going to get what you want just because you are persistent, just because you keep spamming doesn't mean that you are right. Thequin would respond if he wants to, if not then he doesn't have to.
Maybe...
