Quote from: JDMaster on April 01, 2024, 07:01:31 PM

I asked for the account to be disabled last year because I had been gambling a bit much. I admit this part was stupid of me, but I've been honest every step of the way, I'm not pretending my mums aunts cousin used my computer. I just feel that this is beyond harsh... I finally hit it big...

Just to understand more about this. The reason you stated on your email to them last year to disable your account, it's this? You happened to mention to them that you need to close your account because you gambled too much? Or you simply [as the casino wrote above yours] asked for it to be disabled without specific reason?

Quote from: Betcrypto.cr on Today at 03:03:31 PM

They can always open a ticket to close their account.

His original account was disable by his request so far we have proof of just one extra account but we don't know if he has more, that's why multi account is not allowed

Also, we pay him 9k euros before his account was flag, and we have ALL the evidence about the other account he opened

We are sorry, but this is nothing new, multiaccount is not allowed at any online casino and each account counts

You don't know he has multiple or you can't find more because he only have two [the one being closed and this new one being opened]?

A bit out of context, but to clarify, some casino actually allows multi acc, as long as it's not used with malicious intent like bypassing limitation or abusing bonus.