I asked for the account to be disabled last year because I had been gambling a bit much. I admit this part was stupid of me, but I've been honest every step of the way, I'm not pretending my mums aunts cousin used my computer. I just feel that this is beyond harsh... I finally hit it big...
Just to understand more about this. The reason you stated on your email to them last year to disable your account, it's this? You happened to mention to them that you need to close your account because you gambled too much? Or you simply [as the casino wrote above yours] asked for it to be disabled without specific reason?
Unfortunately yes, I had pushed a bit too far and just wanted the account closed. There's no malice in any of this, the only real issue is that I got 2 max wins on 1eur stakes and I'm being punished for it now. I think the owner has made it his mission to make me look bad here, but I've been honest at every step. You also mentioned about multiaccounts/bonus users, but I've always been strictly raw balance, so I've never even taken advantage of any offer.