This casino likely has no funds to pay. 

They keep repeating they paid 9k euros as if this is an accomplishment, or that the player really shouldn't be complaining because he withdrew more than he deposited, so he should be ok with forfeiting the rest.

If the player was not abusing bonuses, or circumventing limits, any reasonable operator would pay him.   But this is a casino started on a shoe string budget that can't afford to pay. 

No one can play at this casino with any reasonable confidence in being paid if they hit big. 


I challenge the casino to state what advantage the player had, or in what way was his play not fair?   We dont care about your big bold letters in your rules.