Its a good thing to have all the necessary information's and proofs to report a platform on scam accusation, but we also have to have it in mind that such individual also must have been seen to following the strict guidelines and rules of using such a platform, when we fail from our own part and violate their rules, then i don't see a need to why we should make any report on scam accusation since the causes is coming from us, its very simple to achieve, don't break their rules, but you went ahead using multiple account on their platform and you got detected, who is unfair here.
I never used multiple concurrent accounts, and the casino can post their logs which prove that. It was indeed my mistake to open a new account instead of asking to reactivate my original account- but is that a 26000 eur mistake? It feels very much like I'm just being hit with an excuse.