Yes, they are already looking into my issue. Support confirmed. that I have 144 dollars in my account, but there was some error with USD fiat and it disappeared from my account.
Live support also requested screenshots and videos, I sent them all. The agent has created a technical support ticket and now has to wait up to 72 hours for the situation to be resolved.
Good luck! I hope your issue with bc.game gets resolved as soon as possible. It's the first time I've heard about such a problem on BC.game. What if you don't even realize your USD is gone? It's no longer in your account. Hopefully, if this gets settled, you'll receive some compensation. These kinds of errors are difficult especially if you have a large amount of money in BC.game and you don't realize it's being deducted. Hopefully this kind of problem won't happen to anyone.