Quote from: VeniVidiV on Today at 06:09:10 PM

BetCrypto,

Do you agree the purpose of not allowing multiaccounters is to prevent abuse? such as bonus abuse, limits abuse, fraudulent behavior?

If you can agree with that, please tell us which one of those this player is guilty of. The world is not black and white, there is grey.

If he did not defraud you in anyway, or abuse any of your pormotions with his 2nd account, then you should pay him. Because if he has lost on this account, you certainly would not have canceled his losses and refunded him. To say you would, would be a laughable lie.

He told your support to disable his account. He did not say permanently, nor did he say remove it from the system. He wanted a cool down period which any respectable site would offer.

You are hiding behind this rule because you cant afford to pay. Simple as that

So far we discover him 1 extra account since we don't do KYC we have to be strict with this rule of no multiple accounts we have discovered players opening multiple accounts to try to favor the sports odds, collusion , trying to find ways to exploit our cashier software etc

Since we don't do KYC we don't know if at any time he has open more accounts and try to exploit the site on some form

We put the rules in place, it is even read and bold he as a player has to read them if he don't like it so don't deposit

Also look what he just put about gamdom he clearly isn't reading the terms and conditions of other sites.