But I've been on this site for .... 6 years.
I have 1080 referrals, earnt over 0.9 btc in referral comms and deposited over 8btc. So it's not something that something like this happens often it's just wrong timing, that's all
That's a long stay with them, effort and hard work that you've done. But as said by the others, if you're able to send the message to the support or TQ then he'd take a look at the issue.
As said, wherever I've read that quote that he's like working with all of the stuff and catering all of the issues and supports needed by their customers. He'd surely look after this kind of issue that you've brought and most especially that you've been with them with so long.
I'm just amazed with how many referrals you've gained and you sure did a lot of marketing for it I guess.