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I think they send this emails to all VIP regardless if you are eligible or not. I remember receiving a monthly bonus available for claim on my VIP tab but it contains zero or dust amount due to my inactivity.
I think casino still give the monthly bonus tab to all VIP members even if the bonus is zero. But this is my first time to see that they are sending an email to inform for this bonus because I just occasionally check my VIP page for any dust bonuses.
I thought there might be a system error because I was still bronze but never got an email about the monthly bonus.
Yes I guess there is a sytem error because I checked my email but there is no monthly bonus email in my inbox, I noticed the monthly bonus not from email but because a friend told me that he received few tens buck from monthly bonus so I opened my account immediatelly.
Anyway I also never received email about monthly bonus when I was still bronze, but I never received it since I became Silver as well.
I'm starting to ask myself "do we need to activate something to receive their promotional email?" because most email I received from Shuffle are all about deposit/withdrawal notification and login verification only.