What are you even talking about? That's completely unusual. Requesting KYC repeatedly in a short period of time never happened to me and I have played in some of the best crypto gambling sites out there.
While I would not necessarily classify KYCing two times in a month as "repeatedly in a short period of time" -- assuming the same scenario has not persisted further.
Let's also keep in mind that the user in question had a particular case and such scenarios are probably treated in a case by case basis.
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