I left one more review for each of the representatives on this forum (another red review and there will be another one with a full review and a link to a full review of their arrogant casino). The casino is extremely disgusting.
Arrogant casino? Just because you couldn’t submit a “real” ID and also because you couldn’t control your urge to gamble for 24 hours?
I wanted to close all games for real money so as not to play (I had a desire to lose everything because of the delay situation or to win more, which is logical). Support provided a link to self-exclude, from a month or more, and you can only close the entire account without the ability to log into it and you will not be able to withdraw funds in the future! And this link comes exactly 24 hours later to your mailbox, nonsense! In normal casinos, the ban can be activated immediately, without waiting 24 hours! I sent them a screenshot from a local casino, which has dozens of times fewer players and there are a lot of options for blocking your account and they work instantly, just follow the link in the letter (the letter arrives immediately, not after 24 hours). I couldn’t resist and started playing, I lost everything, I don’t blame RTP, there’s no question about it.
I just created a new dummy account with a throwaway email (I wasn’t sure what effect the self-exclusion would have on my main account) and using the dummy account I opted for one-month self exclusion and I got an email from bcgame in less than a minute.
So I’m not sure why yours took up to 24 hours - but if you’re not convinced then I can opt for another self exclusion and this time record the whole event so as to prove that it didn’t take up to a minute before I got the mail.