Re: Old blockchain.info wallet from 2014 and before -16,17,19 words precovery phrase
Blockchain are completely ignoring me now.
I've had no response back from their complaints email.
I have no idea what to do now. There doesn't seem to be any external mediator / ombudsman I can go to.
Chances are it was an inside job as I had left the wallet without any intervention since 2014.
Ignoring your ticket from Blockchain.com support seems to be becoming their style of communication with clients. I've had no response back from their complaints email.
I have no idea what to do now. There doesn't seem to be any external mediator / ombudsman I can go to.
Chances are it was an inside job as I had left the wallet without any intervention since 2014.
Previously, I also encountered complete disregard for my ticket regarding some issue and the issue regarding my wallet was never resolved. I lost access to the wallet that I asked support about. The issue was never resolved.
Fortunately, there were only a few thousand satoshi in the wallet, which of course is very little and can be considered just “dust”.
Of course, we can advise you to contact Peter Smith (CEO and Co-Founder at Blockchain.com) and Mimi Brady (VP of Customer Success Blockchain.com) directly.
Here, for example, X Peter Smith:
https://twitter.com/OneMorePeter/
Or Mimi Brady LinkedIn:
https://www.linkedin.com/in/mimibrady
However, the experience of other clients also shows that their assistants or secretaries will not necessarily answer you.
You can probably try to correspond directly with the executives of Blockchain.com.
But of course there is no guarantee that your issue will be resolve.