I mean they did explain the reason why. If you find a website that clearly imitates a well-known service with little to no history, are you really going to trust it with your money? Sure, you make one or two trades successfully, but there's no guarantee they won't run away/block your funds when you start sending them more money with a made-up reason such as a KYC check. Judging from your recent post history though, I tend to believe you're doing marketing for them as mentioned above instead of really looking for a good place to trade Monero anonymously.