Okay, I think this is a thing with exchanges or their support team 🤔
Didn't binance also had a controversy about their support helping some folks go around KYC? Kucoin support staff were also subtly encouraging US folks to use the platform despite being restricted because they had no mandatory KYC that time. It's likely more exchanges are doing similar stuff.
The exchanges you mentioned have a way of boycotting regulation which is why they mostly have issues...Binance have issues with many European countries including UK, Canada, Australia, Japan and many more..... When it comes to centralized exchanges, Bitget seem the top exchange that is regulatory compliant and that's why its difficult to find them in any negative news.