You can try to contact their dedicated email address for support inquiries, which is support@freebitco.in. It may yield better results than social media because social media is often only used for marketing, updates, and announcements of promotions.

Sometimes, it takes a bit of time for companies to respond to inquiries, especially if they're dealing with a high volume of support requests. While it can be frustrating, try to remain patient and continue reaching out periodically.