You will not find any help here.  I see you have already posted in the Service Discussion board.  It is best you keep the discussion in that thread and not spread it to other topics that are not relevant. 

You can also try asking in Freebitco.in main thread,  but keep in mind that their support staff has not been active on the forum for a while, so it is probably best to contact their support on the site. Hope this helps!