Yes, I thought so too but you are the first person who answers in more than 12 hours.
It looks like you were refunded.
We use:
- our on-site support ticketing system
- email (both with and without PGP)
- SimpleX
For fast and secure assistance please use our ticketing system as it's monitored and attended by all of our team members. Your communications will be encrypted by our own TLS certificate on our HTTP server without any intermediary third-party servers (such as Cloudflare), since all the frontend servers belong fully to us and operate strictly on bare metal hardware that will be automatically considered compromised by a state-level attacker in case there is a single unexpected reboot to happen.
Email without PGP is also a fast option which is also attended by various people but less secure.
Email with PGP is a slower option, since the PGP key is only possessed by the core admin/founder.
SimpleX is only attended by the core admin who is not always online and doesn't have it installed on a mobile device (which might change later).
. A refund form came up on their page without anyone contacting me previously. I've requested the refund and I have my money back now.
This *inbound* thing is exasperating. How can you prevent this from happening before doing the actual transaction?