sorry for no updates. been managing all complaints. i uploaded the pdf last week. it was denied because “they couldn’t access it” despite the file name being “password is xxxxxxxx” i cannot remove the password as this is how the bank issues the document to all clients no exceptions due to compliance and security regulations.
anyone have any idea what else to do? i thought title was clear enough being “password is xxxxxxx”
This case has dragged on for a very long time.. like since November last year WTF, and what hurts the most is the bookie does have a presence here on the forum and no one wants to face this head on to help their client anyone have any idea what else to do? i thought title was clear enough being “password is xxxxxxx”
...Anyway like @holydarkness advised remove that password protection from the pdf to make this case get resolved faster , and not surprised banks do this as I get same estatements from my bank and to remove password protection I use Foxit Reader which is much easier to work with...
If you still need help to remove that I can help maybe via RDP or send the actual PDF to have the password removed if you don't mind the privacy concerns...