After 2 months , finally one of their departments answered to my request .
"Hello. Your request has been accepted by us for consideration.
Best Regards,
Andrii Shulhin
Privacy Policy Officer (Data Protection Officer)"
Maybe it's the effect of bitcointalk forum
Week after that contacting mate, is there any update?
If this case is already resolved then I must congratulate you because it is very rare that this team is
truly sending back players money after having an issue(Not Unless those accounts are just shill like what happened
in their ANN Thread that those cases that settled comes out that their own shiller)
Hope that at least you will update us here in your thread.