There's possibility that this is another made up story by a newbie (OP) because he doesn't provide any evidence in the post. He provided link that doesn't work (not working on my side, I don't know about others). Well, if we base it on his last post, it seems to end on a positive post. Perhaps he has already received his money by now. If he hasn't received it yet, he'll likely keep posting in this thread. Hopefully OP will come back soon to update us on what happened with his money. lol
What exactly would be achieve by faking this story? Personally, I don't think that he is lying though I do find it weird that he effectively abandoned the forum after mentioning that he was contacted by their team.
I still don't think he will ever see his money again frankly speaking though I might be wrong. Let's see if he will ever return to update his situation in this thread.
If the problem was solve then he should update to be fair with 1xBet. But there are really gamblers who doesn't update once their problem is solve, OP is probably one of them. However, knowing the reputation of 1xBet, we can also speculate that maybe OP got tired and just forgot his money.
We don't know what had happen already, but regardless, solving few while leaving more scam accusations stil unressolve doesn't make them earn their good reputation back, so it's still a site to avoid if you'll ask me.